FAQ Mini Y

How to charge the device

  1. Plug the charger into an electrical outlet and place the base on a flat surface

  2. Place the Mini x in the charging dock

  3. Charge for 3 hours

  4. A Solid red light indicated the device is fully charged.

  5. Flashing blue light shows the system is functional

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How Long does the battery last

The battery lasts up to 6 days with normal usage.

How to call for help

  1. Press the help button on the front of the device and hold for 3 seconds.

  2. An operator will speak with you via the device 2-way voice

  3. Help will be sent to your location and contacts notified.

How does fall detection work

IMPORTANT SAFETY INFORMATIONTo use Fall Detection, you must enable it in your protection package by calling us at 1.855.392.5378.

NOTE. FALL DETECTION DOES NOT DETECT 100% OF FALLS.Note. So always press the Help Button if you can..

The Mini Y uses an accelerometer and a proprietary algorithm to detect falls based on speed, direction, and impact.When Fall Detection detects a fall, it automatically calls the Care Centre, even if you can't press the Help Button. You'll first hear the recording, "Fall Detected.

PLEASE NOTE:For a medical emergency, stay on the line with an operator. For false alarms, hold the Help Button until you hear "Fall Detection Cancelled.

IMPORTANT SAFETY INFORMATIONFor accuracy and fewer false alarms, wear the Mini Y around your neck at your breastbone, outside your shirt. Do not wear it whilesleeping.

How to turn fall detection on or off

To enable or disable fall detection. please call us at 1.855.392.5378

How to power the device on

Press the help button for 2 seconds to turn the device on

How to power the device off

Using a pen, press the indented button on the left side of the button for 1 second, the device will power down.

Water Resistant IP67

The Mini Y is Water Resistant IP67 rated. the Device should not be submerged into water and should always be towel dried after water exposure.

How to wear the Mini X

Lanyard - The device is delivered with the lanyard attached. The lanyard is supplied to wear the device around your neck.

Belt Clip - The belt clip option allows you to wear the device on your belt, clip to clothing or clip to a bag.

Device Coverage

The Mini X alert system requires adequate cellular signal to function. It is important to test the device to know it works in your area. Test your device to confirm you have coverage.

Canada Coverage - The Mini X works Canada wide where there is adequate cellular signal.USA Coverage -

The Mini X works USA side where there is adequate cellular signal.

When travelling between Canada and the USA you do not need to do anything. The device will automatically connect to the local cellular tower and function as usual.

Testing Your Device

TEST YOUR DEVICE WEEKLY.

  1. Press and hold the help button for 3 seconds

  2. The system will connect you to our care center and ask if you need help.

  3. Advise you are testing the device, the operator will ask you to confirm this is a test. Once confirmed, the call will end and the system wll reset back to stand by mode.

321 Alert©

Safety and security have been our top priority since our inception and we've continued to provide our customers with this exact mission to give you the freedom to maintain an active lifestyle while knowing that help is within reach.

Phone 1.855.392.5378

Monday to Saturday

Pacific 8am to 5pm

Eastern 11am to 8pm

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